Refund policy

Returns

You may request a return within 14 days of receiving your Nudge.

To be eligible for a return, the product must be returned in good condition with all supplied accessories and, where reasonably possible, its original packaging.

To request a return, please contact hello@nudgeguide.com before sending the product back. We will provide return instructions.

Unless the product is faulty or we have sent you the wrong item, you are responsible for the cost of returning it to us.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your Nudge is damaged, defective or incorrect. We will arrange an appropriate replacement, repair or refund.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds will be made to the original payment method.

Original standard delivery charges will be refunded where required by applicable consumer law.

This policy does not affect any statutory consumer rights that apply in your country.